intolerance
The Ripple Effect Of Kindness
Although I am usually very careful with online transactions, I received a notification yesterday of two unknown online purchases for the same amount, but from separate companies, both debited to my credit card without my knowledge.
It´s been a few years since I have been scammed in this way, so when I began investigating the matter it soon became obvious that online fraud has become rife in recent years. It’s much more complicated and frustrating to sort this out with vendors and the bank than it used to be. It was certainly a lesson for me to be more careful in future.
However, an unexpected blessing came from the mishap, as it often does. At the end of the first phone call I made to report the issue, the call center agent who assisted me thanked me for “being so nice to him.” When I asked him what he meant, he said my voice had soothed him and that he consequently felt a great sense of calm. He explained that people usually begin these call by yelling at him, as if he is somehow to blame.
“Well, it´s hardly your fault,” I said.
He continued by saying that customers are usually very angry and upset. Although he is trained to handle such calls, and understand the frustration of the callers, one never really get used to the feeling of being attacked and insulted – simply for doing your job.
I felt blessed after our interaction to know that I had impacted someone´s day positively. It reminded me that our words and actions really can make or break someone´s day.
It reminded me of the time when I used to work for an airline, many years ago. Our service training was heavily focused on customer care, particularly as this particular airline didn´t have a great reputation for punctuality or customer service in those days. Management was making a concerted effort to rectify their bad reputation.
Nurture Your Friendships In These Difficult Times
My how time flies! And the older I become, the quicker it seems to go. Looking at my calendar this morning I was reminded that we are now well into the Fall, or Autumn. The year 2020 has indeed had its particular challenges, and soon we will all have to be ready for yet another journey around the Sun.
What has 2020 been teaching you? For me, the difficulties and drama of this year reminded me how important our relationships are. Our relationships with our partners, children, relatives, coworkers and friends, as well as our relationship with nature and spirit.
This crazy year made me realize once again how easily we take for granted the people who add value to our lives. This is especially true of our friends, who basically have no obligation to be a part of our lives. For many of us, these are the people who have kept us sane and kept us going during the Covid-19 pandemic. They are often the people who constantly enhance our lives no end, month after month, and year after year. But do we make enough of an effort to always look out for them too?
Please consider the following when it comes to nurturing your friendships, in good times and bad. It will help them to blossom and grow.
Show Your Friends They Matter
While lockdowns and social distancing may have prevented you from seeing your friends in person, you can still show them how much you care by sending a simple text, a small gift, or hand-written note, or even a video message, just to let them know you are thinking of them during these challenging times. You may never know how much such a small gesture might mean to them. Continue reading
Small Gestures Of Kindness In A Time Of Cruelty
People are feeling anxious and uncertain with what has been happening in the world in recent months. Many are fearful and stressed, and unsure how to act appropriately in these strange times. Some act out in destructive or dramatic ways, taking their frustration out on others.
It is common knowledge that the digital age and social media has spawned a generation of computer warriors and online bullies who express their insecurities and fears, in often extremely mean and cruel ways, from the comfort of their living rooms and basements. This savage lack of empathy and decorum has seemingly now spilt over into our streets and neighborhoods too, in the midst of a global pandemic.
It is easier for many to be critical and judgmental, to complain and argue, instead of facing facts, dealing with the truth and seeking lasting solutions. Often not knowing the entire story, many people choose to see only see one side of things, while telling others off for disagreeing with their limited point of view. The computer has unfortunately given some people a platform to spread strife and hatred, instead of love, hope and kindness.
I pray that more people will strive to seek the truth and learn to look for the good and kind in others. Showing tolerance, patience and kindness is always the better, more open approach. And always remember that if someone attacks you directly, then it often means they are somehow struggling or hurting. It usually serves no real purpose to attack them back.